Sales Literature

Sales literature is not applicable for this SKU.

Whereas, Customer wishes to purchase a CitizenDeveloper License Block that is designed to include everything one normally needs to build, test, deploy and manage a single web-based, cloud-scalable software Application. More specifically, with Customers purchase of this Licensing Block SKU Customer will receive for a single designated Application a specified quantity of:

• Licensing – Unlimited user licensing of the designated number of application installations and limited use licensing of the CitizenDeveloper Platform and Development Tools.
• Hosting – A designated number of Processing Units (PUs) which can be used to requisition and provision any available resource type from an available Cloud Hosting vendor or private cloud, as per the schedule provided by this SKU, including front end and/or back end server resources, database resources and other cloud or network infrastructure. For clarity, the PU PU requisitions provided by this SKU are required for the setup and hosting of Installations for a single designated Application.
• Integrations – Access to the designated tiers of integrations to world-class 3rd party services for a single Application.
• SLA’s – 5 complete Service Level Agreements (SLA’s) including Availability, Performance, Security, Disaster Recovery and Application Support as applied to a single designated Production Application. Collectively, the SLA’s are the exclusive agreement for any service assurances, warranties, representations or indemnities by CitizenDeveloper unless otherwise specified in the Agreement.
• Consumables – The designated quantity of Consumable Credits (CC’s) which can be used in the designated Application for any available 3rd party integration that incurs a cost.

Service Specific Terms

Licensing

Two types of Licensing are bundled and incorporated into this Agreement by this SKU A1100;

1. SKU A1000 “Application Installation Licensing” up to the designated number of installations. The Terms and Conditions of SKU A1000 are hereby fully incorporated herein.
2. SKU A1050 “Platform Tools Licensing”, either Standard or Enterprise. The Terms and Conditions of SKU A1050 are hereby fully incorporated herein. If the Order does not designate Standard or Enterprise, the Standard Platform License SKU will be provided. Note that the A1050 Platform Tools License is not cumulative under this A1100; in other words, purchase of additional quantities of A1100 does not allow an additional quantity of Platform Users, nor does that additional purchase create an upgrade from Standard to Enterprise. Put differently, regardless of the quantity of A1100’s purchased, only one A1050 can be in effect for a Customer at any given time.

Hosting

This SKU A1100 provides the following Hosting SKUs to a designated Application;

1. SKU A2050 “Processing Units” up to the designated quantity. The Terms and Conditions of SKU A2050 are hereby fully incorporated herein.
2. Dedicated Hosting. If designated, Customers License Blocks may support the creation and maintenance of a Dedicated Hosting environment.
3. Private Cloud Hosting. If designated, Customers License Blocks may support the creation and maintenance of a Private Cloud Hosting environment.

Integrations

This SKU A1100 provides access to Integrations for a designated Application through SKU A1050 Platform Tools Licensing. SKU A1050 can be designated as either Standard or Enterprise. Please see the SKUs Service Specific Terms or its Sales Literature for additional details.

Production Application SLA’s

This SKU A1100 provides the following five (5) SLA’s in one of three (3) Levels as designated. If there is no level designated the next lower designation will be provided or if not available the lowest designated will be provided:

1. A4000 SLA – Availability
2. A4100 SLA Addendum – Performance
3. A4200 SLA Addendum – Security
4. A4300 SLA Addendum – Disaster Recovery
5. A4400 SLA Addendum – Software Application Support

Note that the SLA Exclusions found at https://www.citizendeveloper.com/legal will apply.

Disclaimer. IN ADDITION TO THE STANDARD SLA EXCLUSIONS, SLA’S FOR AVAILABILITY, PERFORMANCE AND SOFTWARE APPLICATION SUPPORT UNDER THIS SKU A1100 EXPRESSLY REQUIRE AN APPROPRIATE ALLOCATION OF PROCESSING UNITS AS REASONABLY DETERMINED BY CITIZENDEVELOPER IN THEIR SOLE DISCRETION. AS A VERY SIMPLE EXAMPLE, IF NO PROCESSING UNITS ARE ALLOCATED TO AN APPLICATION, IT CAN NOT BE AVAILABLE OR PERFORMANT UNDER ANY CIRCUMSTANCE. FAILURE TO ALLOCATE THE APPROPRIATE QUANTITY AND TYPE OF PROCESSING UNITS SUSPENDS ALL PERFORMANCE AND REMEDY OBLIGATIONS OF CITIZENDEVELOPER UNDER THOSE SLA’S UNTIL THE DEFICIENCY CAN BE CURED BY CUSTOMER.

Platform Tools Support

The SKU A3105 provides for comprehensive support while using the Platform tools including the development and testing environment tools and the website found at platform.citizendeveloper.com. The specific level of Platform Tools Support must be designated within the Order, otherwise, the support will be Basic.

Consumables

This SKU A1100 provides the following Consumables SKU;

1. SKU A5100 “Consumable Credits” up to the designated quantity for the designated Application. The Terms and Conditions of SKU A5100 are hereby fully incorporated herein.
2. Consumable Credits provided under this SKU are provided each month on a “use it or lose it” basis to a single Application. In other words, at the beginning of each new period for which this SKU A1100 remains in place, any unused Consumable Credits previously provided by this SKU will be zeroed out, and will be replaced with the specifically designated number of Consumable Credits.

General Terms and Conditions of this SKU

• Limitation of Liability
  • I understand that neither party’s aggregate liability with respect to any single incident arising out of or relating to this SKU will exceed the amount paid by me for the then current Fee Accrual Period’s (or the then current month, whichever is smaller, calculated as a single-month proportion of the total amount paid for the Fee Accrual Period) licensing.

Specific Designations

Additional Specific Designations

Technical Documents